We hope that you will be pleased with your
order but if you are not, we will be happy to refund or exchange
items. Please return them to us unworn, with all labels intact
within 28 days . Money will only be refunded to the credit
card used for the purchase.
Guidelines for returned goods:
• Return/Exchange form has to be completed -
you must indicate on the form whether you wish to have a replacement
or a refund.
• Original packaging must be returned with the goods.
• All of the original labelling must still be attached
to the goods.
• Items have not been worn, washed or smell of cigarette
smoke.
For customer security it is recommended that you obtain proof
of posting from the Post Office. Please ensure that all parcels
are securely sealed before posting and please do not user
courier companies to return parcels to us.
If you would like to return your order, please ensure
that you pay the return postage and mark your parcel clearly
with 'RETURNED GOODS' and send to the address below.
Melabella
PO Box 48522
LONDON
NW4 3YL
United Kingdom
Cancellation Of Order
Under the UK Consumer Protection (Distance Selling) Regulations
2000, you have the right to cancel your order within 7 working
days, from the day after the day of receipt of the goods,
without giving a reason.
To cancel an order you can either email sales@melabella.com
stating your order number. Alternatively you can contact Customer
Services.
If your order has been dispatched, you will need to return
the item. We will refund the relevant part of the purchase
price for that order as soon as possible and in any case within
28 days of receipt of your returned goods. If you cancel your
order and we do not receive the item back from you within
the 28 days then we may arrange to collect the item from you
at your cost.
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